Resolved Operational

Issue detected in the processing agents

Opened 6 September 2021, 19:14 CET · resolved after about 5 hours

Affected: BigBlueButton MP4 SaaS

Updates

Resolved 6 September 2021, 23:55 CET · Ghazi Triki

The component was rebuilt and restarted.
Identified 6 September 2021, 23:55 CET · Ghazi Triki

The component responsible of distributing the recordings was down due to bad manipulation.
Investigating 6 September 2021, 19:14 CET · Ghazi Triki

Recordings processing agents were showing some errors. The service has been paused until more investigation is done to understand the source of the issue.