Incident history

Scheduled Maintenance – Dallas Prime - September 16, 2026.

Maintenance · 16 Sep, 15:00

Scheduled Maintenance – Dallas Prime - September 15, 2026.

Maintenance · 15 Sep, 18:00

External Media Relays Shutdown - December Maintenance

Maintenance · 1 Dec, 00:00

MP4 Stack unresponsive

Incident · 10 Jan, 09:50 · resolved after 2 days

PDF Activity Reports Server not processing files

Incident · 15 May, 18:38 · resolved after about 2 hours

Customer support outgoing email notifications not working

Incident · 31 Mar, 17:53 · resolved after about 14 hours

Mail server unreachable

Incident · 14 Nov, 18:07 · resolved after about 1 hour

DDoS Attacks & Network Configuration Problems

Incident · 13 Oct, 11:13 · resolved after 2 days

Presentation no more loading for BigBlueButton 2.2.x

Incident · 30 Sep, 18:04 · resolved after 3 months

Issue accessing CDN

Incident · 22 Sep, 23:26 · resolved after 22 days

Audio processing issue detected

Incident · 7 Sep, 09:57 · resolved after about 3 hours

Baremetal services down

Incident · 7 Sep, 00:08 · resolved after about 7 hours

Issue detected in the processing agents

Incident · 6 Sep, 19:14 · resolved after about 5 hours

Monitoring created for a server down

Incident · 1 Sep, 15:47 · resolved after about 4 hours

Reports now showing for customers

Incident · 30 Apr, 13:35 · resolved after 4 days

Processed MP4 files are not uploaded to new servers

Incident · 25 Mar, 18:38 · resolved after 30 minutes

Cannot connect to some integrations

Incident · 13 Mar, 09:54 · resolved after about 10 hours

Problem with e-mails automation

Incident · 13 Mar, 09:21 · resolved after 41 minutes

Alerting & ChatOps unavailablity due to OVH SBG3 major outage

Incident · 12 Mar, 16:19 · resolved after 19 days