Resolved Degraded Performance

MP4 Stack unresponsive

Opened 10 January 2023, 09:50 CET · resolved after 2 days

Affected: BigBlueButton MP4 SaaS

Updates

Resolved 12 January 2023, 19:43 CET · Ghazi Triki

The server is back to its normal status.
Identified 10 January 2023, 11:13 CET · Ghazi Triki

Service restarted and working. The team is checking the recordings processing.
Investigating 10 January 2023, 09:50 CET · Ghazi Triki

Our team detected that MP4 is no more responding. Initially it looks to be a DNS issue.