Resolved Operational

PDF Activity Reports Server not processing files

Opened 15 May 2022, 18:38 CET · resolved after about 2 hours

Affected: BigBlueButton Activity Reports

Updates

Resolved 15 May 2022, 20:44 CET · Ghazi Triki

The integration of intercommunication between the reporting server and the load balancer is approved and went to production.
Monitoring 15 May 2022, 20:10 CET · Ghazi Triki

The service has been fixed and currently under testing. Checking also that ZcaleRight instances are correctly responsing to the update.
Identified 15 May 2022, 18:57 CET · Ghazi Triki

Nginx did not properly restart after the upgrade. Some hooks integration are also failing. Working on fixing it.
Investigating 15 May 2022, 18:38 CET · Ghazi Triki

After an update to our hosting to introduce new features related to the storage, PDF reports are no more processing. The server is not responding to HTTP calls but agents are still queuing file normally.