Resolved Partial Outage

Audio processing issue detected

Opened 7 September 2021, 09:57 CET · resolved after about 3 hours

Affected: BigBlueButton MP4 SaaS

Updates

Resolved 7 September 2021, 12:34 CET · Ghazi Triki

We reverted back to a previous working version after testing. All recordings without audio are going to be reprocessed and republished.
Identified 7 September 2021, 12:04 CET · Ghazi Triki

Pulse audio is not working starting from a certain version. We are preparing to revert back a previous version with audio working.
Identified 7 September 2021, 10:07 CET · Ghazi Triki

We are in touch with Selenoid team to do some investigation. Docker images are being suspected for making audio not working.
Investigating 7 September 2021, 09:57 CET · Ghazi Triki

Video files since September 1st do not have any audio track. The latest upgrade of the platform video recording component introduced the issue. We are planning for a version rollback of that component. In the meanwhile the processing pipeline has been paused.