Resolved Operational

Monitoring created for a server down

Opened 1 September 2021, 15:47 CET · resolved after about 4 hours

Affected: BigBlueButton Web-Conferencing

Updates

Resolved 1 September 2021, 19:32 CET · Ghazi Triki

A hardware replacement was done and the server is back to service.
Investigating 1 September 2021, 15:47 CET · Ghazi Triki

One server is no more responding to ICMP ping. The meetings can continue on the other server of the cluster while the issue is being investigated.
The concerned customer has been informed.