Resolved Operational

Reports now showing for customers

Opened 30 April 2021, 13:35 CET · resolved after 4 days

Affected: BigBlueButton Activity Reports

Updates

Resolved 4 May 2021, 20:16 CET · Ghazi Triki

All affected load balancers now have updated activity reports links.
Monitoring 30 April 2021, 16:54 CET · Ghazi Triki

All reports are now generated and brought back to their respective storage correctly. We are now working on making reports between April 28th 2021 and April 30th 2021 appear in the integrations.
Identified 30 April 2021, 15:33 CET · Ghazi Triki

New agent are misconfigured and does not have the right server IP address so were blocking access. The configuration is now fixed. Reports should start appearing.
Investigating 30 April 2021, 13:35 CET · Ghazi Triki

We have detected that the activity reports is no more sending the reports to server while they are still being processed. We confirm that requests for processing the recordings are still incoming.